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Error 5.7.8 [TPG-A02]

CDP Level 1
Level 1
rror 5.7.8 [TPG-A02] Authentication denied. User XXXXXX@tpg.com.au is banned from using SMTP AUTH due to previous abuse
 
 
 I am able to use the web browser to send/receive but my pop/smtp is not working. This is very frustrating as I would like to use my outlook program rather than the webbrowser. 
 
I have reset my password, reset account by removing in outlook and then reconnecting and still get the error. 
 
It looks like TPG has to lift this ban so that i can complete my emails. HELP!!!
4 REPLIES
Moderator

Hi @CDP,

 

Welcome to the community!

 

'SMTP AUTH due to previous abuse' email error should be fix within 30mins-2hrs after reseting your TPG password.

 

Please let me know if it's still the same. Kindly, PM me your email address/TPG account username. I'll have this checked.

 

Cheers!

Level 1
I have the same problem!!!!
 
""
Error 5.7.8 [TPG-A02] Authentication denied. User XXXXXX@tpg.com.au is banned from using SMTP AUTH due to previous abuse
 
 
 I am able to use the web browser to send/receive but my pop/smtp is not working. This is very frustrating as I would like to use my outlook program rather than the webbrowser. 
 
I have reset my password, reset account by removing in outlook and then reconnecting and still get the error. 
 
It looks like TPG has to lift this ban so that i can complete my emails. HELP!!!  """
Moderator

Hi @simonbas,

 

Have you tried resetting your TPG Account Password? After 20-30mins for resetting the password should fix the error message.

 

Let me know how it will go.

 

Cheers!

Staff

Hi @simonbas and @CDP

 

Welcome to TPG Community!

You may be confuse and wants to know how does this happen and how to avoid and fix it.

 

How does this happen?

This issue happens if your email is either been use using a foreign IP address or if has been compromised and been use for email rely or spamming.

So if you have not use your email overseas chances are your email has been compromised and being use for spamming

 

Now what to do to fix the issue?

If you used your email oversease, just update your password in my account wait for 15-30 mins and you should be fine

 

However if you have not been overseas chances are your email have been compromised so I highly recommend to check your devices for passible viruses or malware before updating your password.

 

How to Avoid this?

If you need to use your email overseas just use our post office in our webpage.

Avoid suspicious websites and emails that may contain viruse and malware that can compromise your device and get your details.