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Error 5.7.8 [TPG-A02]

CDP Level 1
Level 1
rror 5.7.8 [TPG-A02] Authentication denied. User is banned from using SMTP AUTH due to previous abuse
 I am able to use the web browser to send/receive but my pop/smtp is not working. This is very frustrating as I would like to use my outlook program rather than the webbrowser. 
I have reset my password, reset account by removing in outlook and then reconnecting and still get the error. 
It looks like TPG has to lift this ban so that i can complete my emails. HELP!!!

Hi @CDP,


Welcome to the community!


'SMTP AUTH due to previous abuse' email error should be fix within 30mins-2hrs after reseting your TPG password.


Please let me know if it's still the same. Kindly, PM me your email address/TPG account username. I'll have this checked.