Escalate activation

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peter9church
Level 2
Hi
It's nearing 48 hours since the last phone call regarding my internet activation and I still have no internet.
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Accepted Solutions
Riezl
Moderator

Hi @peter9church, yes, you need to leave the modem switched on.

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Riezl
Moderator

Hi @peter9church , 

 

For new services, we recommend customers to check if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

If you are still having issues, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

peter9church
Level 2
Should I keep the modem switched on while I wait for activation?
Riezl
Moderator

Hi @peter9church, yes, you need to leave the modem switched on.

View solution in original post