I have just moved to a new how last week and chose TPG to be my home broadband, but ever since I've installed it, it had a very slow internet speed of about 5Mbps at the afternoon.
Here is a speed test in the evening with your speed tester (wifi with google router) :
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Hi @legolaslau, thank you for providing the account details via PM.
We are detecting a fault on the line possibly causing the issue.
We have arranged a specialist to contact you before 3PM NSW Time today for assistance.
Let us know should you have a preferred contact number and time. Thank you.