TPG Community

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Extremely Slow adsl2+ speed

Level 1b


I have just moved to a new how last week and chose TPG to be my home broadband, but ever since I've installed it, it had a very slow internet speed of about 5Mbps at the afternoon.


Here is a speed test in the evening with your speed tester (wifi with google router) :





Hi @legolaslau,


Welcome to TPG Community!


Please PM us your customer ID, username and address so we can take a look at your account and check the status of the service.


To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community


Hi @legolaslau, thank you for providing the account details via PM.


We are detecting a fault on the line possibly causing the issue.


We have arranged a specialist to contact you before 3PM NSW Time today for assistance.


Let us know should you have a preferred contact number and time. Thank you.