Extremely Slow adsl2+ speed

[legolaslau]

Hi,

I have just moved to a new how last week and chose TPG to be my home broadband, but ever since I've installed it, it had a very slow internet speed of about 5Mbps at the afternoon.

Here is a speed test in the evening with your speed tester (wifi with google router) :

http://tpg.speedtestcustom.com/result/c3f8ddc0-076c-11e9-a9eb-b520d81c2f12

[Riezl]

Hi @legolaslau,

Welcome to TPG Community!

Please PM us your customer ID, username and address so we can take a look at your account and check the status of the service.

To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community

[Riezl]

Hi @legolaslau, thank you for providing the account details via PM.

We are detecting a fault on the line possibly causing the issue.

We have arranged a specialist to contact you before 3PM NSW Time today for assistance.

Let us know should you have a preferred contact number and time. Thank you.