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Extremely slow Adsl2+ speeds

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Level 1a

For the last few months we have been experiencing really slow speeds in Red Hill QLD. Considering changing providers as this is getting ridiculous.

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1 REPLY 1
Moderator

Hi @mitch90,

 

Welcome to TPG Community!

 

We're sorry to know that you are having issues with the speed and now considering changing provider. We value you as our customer and we would like to check what can be done to turn this experience around.

 

We were able to locate the account using your community details and we have checked the status of your connection.

 

As per our initial checks, there's an evident line fault causing this speed issue.

We have escalated this to our Engineering Team for further investigation and you will be contacted by the case engineer within the day to discuss the progression of the case.

 

Should you have a preferred contact number and time, please send it via private message. Thank you.