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Internet down all afternoon.

Level 1c
Internet connection has been down, again (!!!) basically all afternoon. Sometimes it pops up for a few minutes then down again for much longer. Are there any issues in the system? Never had this level of poor availability with ADSL. It at least worked all the time.

Hi @davelgrant,


Welcome to TPG Community!


We are sorry to know that the connection is unstable and we would like to help get to the bottom of this.


We have located the account using your community details and we were able to check the status of the service.


Our system recorded that the connection is dropping out and we have made line adjustments to make it stable.


We will monitor the connection for now and if the issue persists, please also let us know so we can investigate further.

Level 1c
Thanks for looking into the issue. I did see one dropout this morning but ok since. Hopefully this will improve the quality of the service. Speeds are still down on what I previously saw - 7.7M up and 26M down compared to 12M up and 35M down as it was after cut over to NBN a couple of months ago.

Hi @davelgrant, we have checked the status of your connection and it appears that the issue is still ongoing.


That being said, we have escalated this to our Engineering Team. We can see that the case engineer has been in touch and discussed the progression of the case.


Should you need any assistance, feel free to drop us a message.