Welcome to TPG Community!
We have located the account using your community details and we can see that your concern has been raised to our Technical Team. A senior technical specialist will contact you to address the concerns raised.
Let us know via PM should you have a preferred contact number and time. Thank you.
Hi @robinsonlucia, we can see that our Technical Team has been in touch and the issue has been escalated to our Engineering Team.
The team is closely monitoring this and the case engineer will contact you as soon as a new update becomes available.
Should you have further queries, feel free to message us. Thank you.