Good day @SuziQ.
Welcome to TPG Community!
We've done some remote test and was able to detect a possible fault on the line, but can't verify if it's internal or external wiring.
I will arrange a call from our Tech team to look into it further. Please shoot me a private message of your preferred time and best number to be contacted.
Good day SuziQ,
Hope you're fine today.
I can see that one of our technicians has been in touch and has assisted you regarding your internet concern.
Please continue to monitor your connection and let us know should you need further assistance.