FTP troubles

[targetbase2166]

We have recently switched to NBN and now have troubles using FTP. Is there anything the NBN box would do to cause an issue here? We're going from the NBN box straight to our own modem/router (same as we used before with no issues).

[Ken-C]

Hi there             

 Welcome to the community,

Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 

kind regards