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NBN 50 very slow speeds

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Level 1c

Just got NBN 50 like a week ago and the speeds has been always around 10mbps and 0.60mbps upload speed. Can someone please help!

2 REPLIES 2
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Moderator

Hi @Williamx213 


Welcome to the community,

 

Could you please send me a PM (private message) with your Full Name, CID (customer identication number) and your mobile phone number, so I can take a look at your service?

 

Regards,

Karl

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Moderator

Hi @Williamx213 

 

Thanks for your PM. Looking at your account I can see you are on the NBN12 plan. Please see instructions below on how to upgrade your TPG plan.

 

How to Change NBN Plan Online via TPG My Account

 

Regards,

Karl