FTTB - Connection drop every few minutes

[lordsmasher]

Hi,

I have FTTB in an apartment in Sydney.

Since about 8pm 1st May the internet conenction drops frequently. Sometimes every few minutes, sometimes it works for an hour.

Thanks.

[Will]

Hi @lordsmasher 

Welcome to the Community!

I checked your account and it looks like you have already spoken to our Helpdesk. Based on the tests, your modem lost the connection completely at 5:54PM NSW today. It was determined that the trouble you're having is due to a modem issue after you have informed us that the power light itself is simply flashing green on the device. As a way for you to regain your connection, you agreed to get a new modem.

Feel free to leave a message if you need further assistance.

Regards,

[lordsmasher]

I have purchased a new modem and connected successfully with minimal fuss.

Big thanks to your support.

Regards,

Ben

[Anonymous]

Hi @lordsmasher,

We're glad to know that your new modem is now connected and working.

Let us know should you require further assistance.

Cheers!