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FTTB - Connection drop every few minutes

lordsmasher
Level 2

Hi,

 

I have FTTB in an apartment in Sydney.

Since about 8pm 1st May the internet conenction drops frequently. Sometimes every few minutes, sometimes it works for an hour.

 

Thanks.

 

3 REPLIES 3
Will
Moderator

Hi @lordsmasher 

 

Welcome to the Community!

 

I checked your account and it looks like you have already spoken to our Helpdesk. Based on the tests, your modem lost the connection completely at 5:54PM NSW today. It was determined that the trouble you're having is due to a modem issue after you have informed us that the power light itself is simply flashing green on the device. As a way for you to regain your connection, you agreed to get a new modem.

 

Feel free to leave a message if you need further assistance.

 

Regards,

lordsmasher
Level 2

I have purchased a new modem and connected successfully with minimal fuss.

Big thanks to your support.

Regards,

Ben

Shane
Moderator

Hi @lordsmasher,

 

We're glad to know that your new modem is now connected and working.

 

Let us know should you require further assistance.

 

Cheers!