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FTTB Intermittetnt Internet disconnections

marksimpson01
Level 2

Hi. I live in Potts Point. For the last few days I have been experiencing intermittent outages whilst using my FTTB internet connection.

 

I have rebooted my modem several times, completely unplugging it from the wall and rebooting. I have rebooted by laptop and iphone several times.

 

But the issue is till happening. Webpages won't load; I can't log into websites; I have to refresh a page between 1 and 3 times in order for it to load or to log in.

 

I live in Kings Cross (Potts Point). Can you pleaes advise what issues may be present on the FTTB network. Thanks

1 REPLY 1
BasilDV
Moderator

Hi @marksimpson01 

 

We'd like to run some tests on the line in order to identify the possible fault.

 

Kindly send us a private message with your account details.

 

BasilDV