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FTTB M Bundle Upload speed 2.64 Mbps

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Level 2

When FTTB was istalled the upload speed was 33Mbps as it was promised, now it has dropped down to 2.64 Mbps and it never goes up back to where it was.

 

I bought FTTB only to upgrade my upload speed. This is worse than ADSL.

 

Was I just fooled by false advertisement?

 

Does TPG guarantee any minimum upload speed?

5 REPLIES
Moderator

Hi @tfoller,

Welcome to TPG Community!

The actual throughput speeds may be slower and could vary due to various factors including customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

I was able to locate your account using your Email address and was able to run some test. I can see that the speed that you are getting is close to 40 Mbps for Upload.

 

Did you run the speed test via Wi-Fi or wired? You can try to troubleshoot using this link.

 

You can also try this link to improve your Wi-Fi connection at home.

 

If you're still receiving a slow Upload speed. Please provide the result of your speed test so we could look into it as well.

 

Thanks.

Level 2

Hi Basil,

 

Thank you for your reply, here is the result of my test, 2.14 Mbps Upload:

http://www.speedtest.net/my-result/6854059630

 

I can also confirm that speed limit by uploading large files over FTP and seeing the speed shown there.

 

This speed doesn't change, any time of day and night this is the maximum I get.

 

My PC is connected via a cable provided by TPG along with the modem.

 

When I run the same speed test shortly after it was installed I got 33 Mbps with the same setup and computer, nothing has changed on my end but now I get 2 Mbps.

 

I hope there a way to test and fix this at your end.

 

P.S. Here are all recent test links:

 

http://www.speedtest.net/my-result/6854059630

http://www.speedtest.net/my-result/6848960851

http://www.speedtest.net/my-result/6835331574

http://www.speedtest.net/my-result/6585724688

http://www.speedtest.net/my-result/6542827353

http://www.speedtest.net/my-result/6542778294

Moderator

Hi @tfoller,

 

Thank you for sending your speedtest result. So the Download speed is consistent, but the Upload is showing a very low speed compare to what you should get from the modem. Are you able to turn off the modem for a minute or two, then turn it on again? Let's see if it's going to do the trick as I detected that your modem has been connected to the internet for more than 2 weeks now.

 

Please advise us if it's still the same after that and I'll organise a call from our Tech team to look into this further.

 

Thanks.

Level 2

Hi Basil,

 

I reconnected the modem, the upload speed is fine now, thank you!

 

I'll keep an eye on it to see if this is a recurrent issue or if it depends on the IP address you issue.

Moderator

Great! Thank you for getting back to us @tfoller.

 

Should you need any assistance, please let us know.

 

Cheers!