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FTTB connection drops out then no email

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Level 1a

Currently have issues with FTTB connection as it keeps droping out and re connecting and with that the email will not reconnect ? Have to restart the modem to get email working.

 

Hardware Version:Archer VR1600v v2 00000000

ID Time Type Level Log Content

12016-01-01 10:01:26PPPErrorppp1
22016-01-01 10:01:25PPPErrorppp1 Timeout waiting for PADO packets
Log Settings

ID Time Type Level Log Content

12020-10-16 14:54:33DHCPCNoticeRecv no OFFER, DHCP Service unavailable
22020-10-16 14:54:30DHCPCNoticeSend DISCOVER with request ip 0.0.0.0 and unicast flag 0
32020-10-16 14:54:27DHCPCNoticeSend DISCOVER with request ip 0.0.0.0 and unicast flag 0
42020-10-16 14:54:22DHCPCNoticeSend DISCOVER with request ip 0.0.0.0 and unicast flag 1
52020-10-16 14:54:19DHCPCNoticeSend DISCOVER with request ip 0.0.0.0 and unicast flag 1
62020-10-16 14:54:16DHCPCNoticeSend DISCOVER with request ip 0.0.0.0 and unicast flag 1
72020-10-16 14:54:15DHCPCNoticeRecv no OFFER, DHCP Service unavailable
1 REPLY 1
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Moderator

Hi @Preman 

 

Thanks for raising this in the Community.

We'd like to look into your account for better understanding of the situation.

Please send me a PM with your TPG username or customer ID number to assist you accordingly.

 

BasilDV