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FTTB internet down. Phone line dead?

hani
Level 2
Internet dropped out about an hour ago. Modem reporting phone cable unplugged. Nothing moved or changed in my setup for years. Checked phone line / copper pair and it appears it's completely dead. Please help.
3 REPLIES 3
Aubrey
Moderator

Welcome to TPG Community @hani!

 

Let's run some line tests and further investigate what's going on here. Please send your customer ID or username via private message.

 

Thanks!

hani
Level 2
Called support this morning. They've identifed the issue and I think it's resolved. Will check when back home
Aubrey
Moderator

@hani Glad to know that! Feel free to shoot us a message if we can be of any further help.

 

Cheers!