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FTTC Dropouts over 4 days

Level 2


We have been dealing with constant dropouts and reconnections of our FTTC connection over the last few days, each time the NBN service check page indicates no issue whilst the NBN box has lost the DSL & LAN (only link and power indicators lit so I assume we have a rudimentary end to end connection at this point). Then, sporadically, it comes back. We are working from home (teleconfernencing) and this issue is making it impossibe to work.

I have DSL modem logs, Windows Internet connectivity logs and videos of the NBN box dropping out to illustrate this issue. I have checked the past and current outages lists on the TPG pages and my area does not aapear to be in the affected listed areas.

Is there a reason that this is happening and when will it be resolved?

TPG subscriber since 24 Aug 2009