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FTTC Installation Status

Level 2


I have received the nbn connection device and the modem. I have also received a message saying 'Your NBN service is awaiting activation. You're required to connect your NBN modem.'


This made me think we are set to go.


However when I check installation status at I have a tick for registration and a tick for payment but a cog wheel beside installation and the message 'Your installation is progressing. We're working hard to get the service available to you. We'll keep you posted on the progress." This suggests that there is more to do at your end.


Do I connect the modem?




Welcome to the Community @Ricky


For customers who would like to check the status of their service installation/activation, we have created this community article, which contains a video on How to track your TPG service installation


We also send an email notification once the service is activated. If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up by going to this link : NBN Fibre to the Curb (FTTC) Setup Guide


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.