FTTC Setup not working

[MC01]

If the auto setup of my NCD is going on longer than 30mins, what does it mean?
What am I looking for on both the NCD and the modem? The set up video was helpful but very basic in terms of troubleshooting.

[David_M]

Hi @MC01 

Thanks for your query!

Just touching base to see if everything is ok with your setup?

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[MC01]

I have not attempted installation, since my post.
I had the NCD connected for 2 hours, but it did not register anything!??
I want to know if the NBN is now switched on to attempt again.

[MC01]

I already have the ap

[David_M]

Hi @MC01 

I can see your NBN-FTTC 50/20  install is progressing.
You need to do some of the install yourself.

You will need to UNPLUG ALL exisitng phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed. If you dont get the first 3x lights solid, let me know.

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

Regards,
David_M

[MC01]

Hi @David_M

As you suggested, I have re-plugged the NCD and modem. You said to contact you if I have a problem so...

My and NCD is plugged in. Lights are flashing not solid.

I followed the video and booklet instructions. 

What now??