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TP-Link Archer VR1600v on NBN HFC - 5G

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Level 1b
Hello,

Since changed to nbn last month, my 5G internet almost dropped off every day. I had a few chats with TPG support, basic troubleshooting and even reset the modem back to the factory and the issues with 5G dropping off (could not get IP address) never resolved up to now.

I am not sure the issues because of the modem or TPG. I don't want that every time the 5G dropping off I have to turn off and on the modem or call/chat with TPG for the support which we will have to go thru again and again the basic troubleshooting. A few friends of mine using other providers and they are have a better luck that made me thinking to leave TPG for a better and piece in mind internet services.

3 REPLIES 3
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Moderator

Hi

Please send me  via Private Message your username or customer account number or mobile phone attached to your account so I can look into it .

 

You can also look into this link for some information that may help.

 

https://community.tpg.com.au/t5/Modems-and-Devices/TP-Link-Archer-VR1600v-WiFi-instability/td-p/1749...

 

John

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Level 1b

Sent.

 

Thanks.

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Level 1b
Thank you John for your support. Have a great long weekend.