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FTTC Setup not working

Level 1c
If the auto setup of my NCD is going on longer than 30mins, what does it mean?
What am I looking for on both the NCD and the modem? The set up video was helpful but very basic in terms of troubleshooting.
5 REPLIES 5
Moderator

Hi @MC01 


Thanks for your query!

Just touching base to see if everything is ok with your setup?


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

Level 1c
I have not attempted installation, since my post.
I had the NCD connected for 2 hours, but it did not register anything!??
I want to know if the NBN is now switched on to attempt again.
Level 1c
I already have the ap
Moderator

Hi @MC01 

 

I can see your NBN-FTTC 50/20  install is progressing.
You need to do some of the install yourself.

 

You will need to UNPLUG ALL exisitng phones/modems, and setup the new NCD + MODEM to the socket.

Pay attention to the 4x blue lights on the NCD once completed. If you dont get the first 3x lights solid, let me know.

 

You may check the setup guide that we've created for NBN-FTTC here.

https://community.tpg.com.au/t5/Broadband-Internet/NBN-Fibre-to-the-Curb-FTTC-Setup-Guide/m-p/7856#M...

 

Regards,
David_M

Level 1c
Hi @David_M

As you suggested, I have re-plugged the NCD and modem. You said to contact you if I have a problem so...

My and NCD is plugged in. Lights are flashing not solid.

I followed the video and booklet instructions. 

What now??