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FTTC clicking sound and blinking

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Niravdesai
Level 2
Existing connection
FTC clicking sound and blinking
Tried switching off the device but no luck
1 ACCEPTED SOLUTION

Accepted Solutions
Ahra_G
Moderator

Hi @Niravdesai

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

We can see that the issue is now raised with our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes. 

 

Updates will be communicated via phone call or SMS. 


Regards,

Ahra_G

View solution in original post

1 REPLY 1
Ahra_G
Moderator

Hi @Niravdesai

 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

 

Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus

 

If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection

 

We can see that the issue is now raised with our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes. 

 

Updates will be communicated via phone call or SMS. 


Regards,

Ahra_G

View solution in original post