TPG Community

Get online support

FTTC clicking sound on initial setup

Level 2

Moving my ADSL2 to NBN. Running  initial setup. Notice ny FTTC keeps making a clicking sound. Is that normal during first 30 minutes?

Level 2

Still clicking. Connection and DSL lights on my FTTC NBN device blinking blue light.

The TPG sttaus page shows my installation is progressing, but is this messge reliable?

As per other posts, I checked ; i f you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage tells me :


This address is not connected to the nbn™ broadband access network

Please check with your phone and internet service provider to see if there are any issues with their network.

Checking my neigbour, who is using the same FTTC access in our complex: 

all goiod, no outage detected.




Level 2

Definitely got sms telling me to coinnect my NBN device and modem, however I saw another post ( someone having same issue and asnwer from moderator , based on (see below for my status) was that installtion was not ready, even though messge was recieved to connect modem and device?



Your installation is progressing.

We’re working hard on getting the service available for you. We'll keep you posted on the progress!

Hi @Dmitri


We apologise for the inconvenience.

We've checked the account and understand that you've been in touch with our NBN service delivery team.

The setup has been checked and troubleshooting has been performed to no avail.

An NBN technician is booked to check your service and to finish the installation/activation of your service.


Further updates will be given by your case manager as soon as it becomes available.