FTTC slow speed

[Daly]

I have recently signed up for NBN 100, but to my surprise I can only get around 49Mbps download and 19Mbps upload speed.

We were previously on ADSL2 off-line, 20Mbps, however there does not seem to be any noticeable difference from our previous speed.

Here's our speedtest results

Can anyone else confirm this, or has a similar case?


Thanks! 

[Will]

Hi @Daly 

Welcome to the Community!

The speed test results you posted is unusual for NBN100 plan. To investigate further, I tried to check your account using your community details, but I'm unable to find a match.

Would you be able to send me a PM with your customer ID/username and your service address so I can look into this?

For reference: How do I private message (PM) in the community

Regards,

[Will]

Hi @Daly 

Thanks for providing your account details via PM.

I was able to check your line and it seems like the line rate is only showing 53.74Mbps for download and 22.58Mbps for upload. This needs to be raised to NBNCo for investigation. I have escalated this issue to our Engineering Team to help us out.

Updates regarding this escalated ticket will be provided to you directly by an Engineer either via phone call or SMS.

If you have other questions or concerns, feel free to leave a message.

Regards,