FTTN DSL deactivated issue

[jimcshaw99]

Hi, I see many other people have had an issue similar to this on the boards. I am regularly seeing a "DSL connection is deactivated" notice in the logs of my DSL modem. I am using the Huawei HG659 provided by TPG. This has recently started occurring and goes through phases of being every 5 minutes or so to up to 15+ hours without issue. Please could you investigate. Example logs below for reference. Thanks, James. TPG User ID: jimcXXXXXX ID: 549XXXX Date Type Level Log Content 12/03/2019 6:10 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 12/03/2019 6:10 System Notice DSL connection is activated. 12/03/2019 6:07 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 12/03/2019 6:07 System Notice DSL connection is deactivated . 12/03/2019 3:52 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 12/03/2019 3:52 System Notice DSL connection is activated. 12/03/2019 3:50 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 12/03/2019 3:50 System Notice DSL connection is deactivated . 12/03/2019 3:05 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 12/03/2019 3:05 System Notice DSL connection is activated. 12/03/2019 3:02 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 12/03/2019 3:02 System Notice DSL connection is deactivated . 12/03/2019 2:57 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 12/03/2019 2:57 System Notice DSL connection is activated. 12/03/2019 2:54 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 12/03/2019 2:54 System Notice DSL connection is deactivated . 12/03/2019 0:55 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 12/03/2019 0:55 System Notice DSL connection is activated. 12/03/2019 0:53 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 12/03/2019 0:53 System Notice DSL connection is deactivated . 11/03/2019 6:42 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 11/03/2019 6:42 System Notice DSL connection is activated. 11/03/2019 6:39 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 11/03/2019 6:39 System Notice DSL connection is deactivated . 11/03/2019 2:23 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 11/03/2019 2:23 System Notice DSL connection is activated. 11/03/2019 2:21 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 11/03/2019 2:21 System Notice DSL connection is deactivated . 10/03/2019 17:27 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected. 10/03/2019 17:27 System Notice DSL connection is activated. 10/03/2019 17:24 System Notice WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER) 10/03/2019 17:24 System Notice DSL connection is deactivated .

[Ahra_G]

Hi @jimcshaw99, 

Welcome to the Community! 

I've managed to locate your account using your Community details and ran remote testings on our end. So far, there is no evident line fault that can cause performance connection issues. 

When did this issue started happening? Have you perhaps done any troubleshooting? 

We can have our Technical team to perform troubleshooting along with you to check for any underlying issues that may be causing these dropouts. 

Kindly send us with your best contact number and your most convenient time to receive a call via private message so we can organise a contact to be made. 

By the way, I have modified your post since it contains your Customer ID and username for the security of your account. 

Thank you! 

[jimcshaw99]

Thanks Ahra - i have sent you "Ahra_G"  a PM with my contact details.

[Will]

Hi @jimcshaw99

Thank you for your PM.

Upon further investigation and running additional tests, we can conclude that there's a fault on the line that needs to be checked by NBNCo. We already escalated this case to our Engineering Team who will be monitoring the case and provide updates to you on a regular basis. You will be notified via SMS or phone call regarding the progress of the case.

Regards,