FTTN connection on VR1600v keeps disconnecting from time to time

[rubeus]

I've been experiencing random disconnects on my NBN (FTTN) for quite a while now.   Recently I've complained abt this to TPG and I received a new router. Still the problem persists. When it happened last noticed the following in the log file. I do not use VOIP but looks like the router is getting hit with a lot of VOIP related traffic?

I could see related post to what i am experiencing here too.
https://community.tpg.com.au/t5/Broadband-Internet/Archer-VR1600v-constantly-disconnected-and-reboot...

2021-07-21 19:53:03	VOIP	Warning	every IP of the domain has been tried, but we didn't find the correct one!
50	2021-07-21 19:53:03	VOIP	Information	Register to server address 172.26.0.82:5060
51	2021-07-21 19:53:03	VOIP	Information	Register to server address 172.26.0.98:5060
52	2021-07-21 19:53:03	VOIP	Information	Register to server address 172.26.0.34:5060
53	2021-07-21 19:53:03	VOIP	Information	Register to server address 172.26.0.81:5060
54	2021-07-21 19:53:03	VOIP	Information	Register to server address 172.26.0.33:5060
55	2021-07-21 19:53:03	VOIP	Information	Register to server address 172.26.0.97:5060
56	2021-07-21 19:52:33	VOIP	Warning	every IP of the domain has been tried, but we didn't find the correct one!

[Riezl]

Hi @rubeus ,

There are different types of dropouts that you may experience:

1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.

2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.

3. Dropouts caused by ongoing outage in your area. 

In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:

• Troubleshooting a Slow Internet Connection

• Easy Steps to Improve Wi-Fi Connection In Your Home

• Wireless Channel on your modem - what is it and why should I change it

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

[rubeus]

NBN technician came today and said they rewired the line and to monitor.  The connection lasted for about 5 hrs and it just got disconnected too. TPG sent me a new router and the problem persist. I will PM you my customer ID

[Anonymous]

Hi @rubeus,

Thanks for sending us your details. We're able to locate the account and confirm that the issue affecting the service is still under investigation of our Engineering Team, we will chase this with them for additional reference on the ongoing assessment expect them to contact you when update becomes available.

We apologise for any inconvenience.

Regards,

NBN technician came today and said they rewired the line and to monitor.  The connection lasted for about 5 hrs and it just got disconnected too. TPG sent me a new router and the problem persist. I will PM you my customer ID