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Welcome to TPG Community!
Please PM us your TPG customer ID, username and complete address so we can pull up the account and check if your modem's firmware needs to be updated.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @msbhma, thanks for sending the details via PM. As per checking, your modem has the latest firmware for NBN Hybrid Fibre Coaxial (HFC) service.