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Firmware upgrade for Archer VR 1600v

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Level 2
I am having difficulty connecting an Eve extender to my router and the support person for it recommended getting the latest router firmware. How do I get the latest firmware for my Archer 1600v modem? Thanks
5 REPLIES 5
Moderator

Hi @msbhma,

 

Welcome to TPG Community!

 

Please PM us your TPG customer ID, username and complete address so we can pull up the account and check if your modem's firmware needs to be updated.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

Level 2
Hi
Sorry but I am on an iPhone and can’t seem to reply to you using a private message as per your instructions. Is there another method?
Level 2
Finally worked out how to send a private message thanks.
Level 2
Finally worked out how to send a private message thanks.
Highlighted
Moderator

Hi @msbhma, thanks for sending the details via PM. As per checking, your modem has the latest firmware for NBN Hybrid Fibre Coaxial (HFC) service.