Foxtel IQ3 Internet Connection

[moiramudzimwa]

I am having trouble connecting our new Foxtel IQ3 box to our internet. I spend so much time ytesterday and could not figure it out. I tried both options of WPS and WIFi but to no luck. All other devices are connected including the TV that the box is working on. I am sure there is a techniocal procedure that I should follow according to Foxtel's Community Group. 

Please help as I believe you may have heard of this issue before. 

[RajenS]

Hi @moiramudzimwa 

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

To learn how to send a private message, click here.  

Regards,

Rajen

[RajenS]

Hi @moiramudzimwa 

      Please try this guide https://youtu.be/EAlMHuFfGIM,

if you ever connected to same wifi before, please click forget and reconnect, 

if you still having the issue, 

Turn on, a hotspot on your phone, try to connect, if it is still failing, 

Foxtel IQ3, WIFI adapter is faulty, please contact Foxtel for box replacement.

Thanks 
Rajen