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Free service period but be charged

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Level 1c

Hi,

Because outage of internet, i got a free service period compensation from which will cover April 7,2020 up to April 24,2020. But it is still charged.

See attachments please.IMG_6459.JPGCapture.JPG

E032F56D-8429-4708-9698-13681F3E30C5.png