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Frequent Connection drop out

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Level 1c
For the past one month tpg network drop outs are occurring frequently. The internet become slow, eventually drop out and connects back after some time.

10 REPLIES 10
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Moderator

Hi @shyam1231,

 

Welcome to TPG Community!

 

We have located an account using your community details, but we'd like to make sure that we got the right one. Please PM us your TPG customer ID, username and address.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

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Level 1c
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Level 1c
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Moderator

Hi @shyam1231, the second speed test result is very good. Did you run this on a device directly connected to the modem via ethernet cable?

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Level 1c
Yes. Laptop connected to ethernet
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Moderator

It clearly shows that there's nothing wrong with your TPG Internet and the issue appears to be on the Wi-Fi.

 

If you normally connect all your devices via Wi-Fi, these community articles can help you in improving the wireless connectivity performance.

 

Easy Steps to Improve Wi-Fi Connection In Your Home

https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Wireless Channel on your modem - what is it and why should I change it?

https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...

 

Wi-Fi troubleshooting steps - No Internet/Connection

https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

 

Please make sure that when running a speed test, there should be only one device connected and there are no programs running on the device background to get an accurate result.

 

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Level 1c
As i mentioned earlier, i did read and try changing channel
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Moderator

We'd like to perform further troubleshooting and arrange a specialist to contact you for assistance, @shyam1231.

 

Please PM us your best contact number and most convenient time to receive a call. We'll wait for your PM. Thank you.

 

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Level 1c

xxxxxxxxxx. I am available today till 5.30