Frequent Dropouts

[BkWhat]

I've begun having frequent dropouts once again.

Generally this happens close to the end of the month~

Began 19/02 this month.

User: on request

[madmac73]

is this on ADSL or NBN?

[BkWhat]

via ADSL

[Anonymous]

Hi @BkWhat,

Welcome to the community!

I'd like to know on which device(s) you experience the drop-outs.

Regards,

[BkWhat]

Thanks for the reply.

The issues are occurring on both desktop and Wi-Fi.

The modems I've tested are:

• ASUS DSL N55U
• D-Link DSL 2740B

Both the modems have updated firmware.

Note: this only occurred at the beginning of the week, prior to this the D-Link modem was working fine.

[Anonymous]

Thanks for the additional information @BkWhat. Kindly PM me your account details (Username/Customer ID or contact number associated with the account) I'll have thsi checked.

Regards,

[Anonymous]

Thanks sending me your details, @BkWhat.

Initial test results showed a possible line fault causing internet to drop-out. I would like to arrange a call from one of our Technicians for further test and handling.

Kindly, PM me your best contact number and preferred time today.

Regards,

[BkWhat]

I've sent you my contact number.

I've also isolated my modem (unplugged the phone) and it's currently working fine.

[Riezl]

Hi @BkWhat, thank you for taking the time to troubleshoot.

We've checked the status of your connection and the service appears to be up and running for more than a day now.

We'll see how it goes and if the issue persists, feel free to drop us a message.

Cheers