Frequent Dropouts

BkWhat
Level 2

I've begun having frequent dropouts once again.

 

Generally this happens close to the end of the month~

 

Began 19/02 this month.

 

User: on request

8 REPLIES 8
madmac73
Level 2

is this on ADSL or NBN?

BkWhat
Level 2

via ADSL

Shane
Moderator

Hi @BkWhat,

 

Welcome to the community!

 

I'd like to know on which device(s) you experience the drop-outs.

 

 

Regards,

BkWhat
Level 2

Thanks for the reply.

 

The issues are occurring on both desktop and Wi-Fi.

 

The modems I've tested are:

  • ASUS DSL N55U
  • D-Link DSL 2740B

Both the modems have updated firmware.

 

Note: this only occurred at the beginning of the week, prior to this the D-Link modem was working fine.

Shane
Moderator

Thanks for the additional information @BkWhat. Kindly PM me your account details (Username/Customer ID or contact number associated with the account) I'll have thsi checked.

 

 

Regards,

Shane
Moderator

Thanks sending me your details, @BkWhat.


Initial test results showed a possible line fault causing internet to drop-out. I would like to arrange a call from one of our Technicians for further test and handling.

Kindly, PM me your best contact number and preferred time today.

Regards,

BkWhat
Level 2

I've sent you my contact number.

 

I've also isolated my modem (unplugged the phone) and it's currently working fine.

Riezl
Moderator

Hi @BkWhat, thank you for taking the time to troubleshoot.

 

We've checked the status of your connection and the service appears to be up and running for more than a day now.

 

We'll see how it goes and if the issue persists, feel free to drop us a message.

 

Cheers