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Frequent Dropouts

Level 1c

I've begun having frequent dropouts once again.

 

Generally this happens close to the end of the month~

 

Began 19/02 this month.

 

User: on request

8 REPLIES
Level 1a

is this on ADSL or NBN?

Level 1c

via ADSL

Moderator

Hi @BkWhat,

 

Welcome to the community!

 

I'd like to know on which device(s) you experience the drop-outs.

 

 

Regards,

Level 1c

Thanks for the reply.

 

The issues are occurring on both desktop and Wi-Fi.

 

The modems I've tested are:

  • ASUS DSL N55U
  • D-Link DSL 2740B

Both the modems have updated firmware.

 

Note: this only occurred at the beginning of the week, prior to this the D-Link modem was working fine.

Moderator

Thanks for the additional information @BkWhat. Kindly PM me your account details (Username/Customer ID or contact number associated with the account) I'll have thsi checked.

 

 

Regards,

Moderator

Thanks sending me your details, @BkWhat.


Initial test results showed a possible line fault causing internet to drop-out. I would like to arrange a call from one of our Technicians for further test and handling.

Kindly, PM me your best contact number and preferred time today.

Regards,

Level 1c

I've sent you my contact number.

 

I've also isolated my modem (unplugged the phone) and it's currently working fine.

Moderator

Hi @BkWhat, thank you for taking the time to troubleshoot.

 

We've checked the status of your connection and the service appears to be up and running for more than a day now.

 

We'll see how it goes and if the issue persists, feel free to drop us a message.

 

Cheers