Hi @myccaddy,
Dropouts may be caused by a lot of things. They can be wifi dropouts due to interference or weak wifi signal, or they can also be line dropouts caused by a fault in the network. Is this impacting all devices at home including wired connection (if available)? Do you happen to notice any changes in the light indicators on the modem when your connection drop?
You can check for outage or ongoing network maintenance at https://www.nbnco.com.au/support/network-status
You may also check out these articles on how to troubleshoot wifi issues:
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
If you need further help, please send us a private message with your customer ID or username so we can investigate this further.
Thanks,
Aubrey
