Frequent Outages

Level 2
Hi there I am on the wireless broadband plan and am experiencing incredibly frequent outages. I know things can get bad when the weather isn’t good but this is beyond annoying at this point. I haven’t had the internet all day and no outages seem to be reported on the site. I live in the mountains in NSW. Should I just switch to NBN would I have more reliable service?
Level 2

Hi  evevans93,

We know how important it is to have a stable internet access. Let's take a closer look on what's happening with your service. Please drop me a private message with your account details (Username/Customer ID together with the address on file) so we can help sort things out.


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