Frequent Outages

evevans93
Level 2
Hi there I am on the wireless broadband plan and am experiencing incredibly frequent outages. I know things can get bad when the weather isn’t good but this is beyond annoying at this point. I haven’t had the internet all day and no outages seem to be reported on the site. I live in the mountains in NSW. Should I just switch to NBN would I have more reliable service?
1 REPLY 1
Dhen_S
Level 2

Hi  evevans93,


We know how important it is to have a stable internet access. Let's take a closer look on what's happening with your service. Please drop me a private message with your account details (Username/Customer ID together with the address on file) so we can help sort things out.

 

How do I private message (PM) in the community

 

Regards,