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Frequent Reset of modem for Archer VR1600v

Level 2

I have been using the TPG internet for about 10 months and it was very stable until the beginning of this month. Now I have to frequently reset the modem (once every couple of days) in order to have the internet back online. I have not touched any settings on the modem.


My modem router details are:

Firmware Version:0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n

Hardware Version:Archer VR1600v v2 00000000

Any advise would be appreciated.


Hi @Ting


Welcome to the Community!


We were able to locate your account and tested the line.

We've detected a fault within the NBN line and escalated this to our Engineering team for investigation.


Updates will be provided by your assigned Engineer within 24 to 48 hours.


Let us know if you need further assistance.