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Frequent disconnections on NBN FTTC

Level 1b
I have experienced frequent dropouts on my internet connection since I switched from ads to nbn early in the year. Reconnection requires power cycling the modem and router and often also resetting the modem to default settings. After exhausting various troubleshooting options, I recently replaced to link router with net gear nighthawk. The problem persists and has become worse in the past day. I am paying for the top tier internet speed and rely on it for many things. Can you please advise what I can do? ASAP
1 REPLY 1
Moderator

Hi @Jatinder143

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have tested the line.

 

We did not detect any fault within the NBN network, but can confirm that the service has been dropping.

 

We'll arrange a call from our Tech team to look into it and test further the service.

 

Please send me a PM with your preferred time and best number to be contacted.

 

How to send a PM? Click here.

 

Regards,

BasilDV