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Frequent disconnections on NBN FTTC

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Level 1c

This morning I'm finding that my NBN connection lasts a few minutes, disconnections, and comes back about 5 minutes later. The Wifi connection is fine. The DSL light on the FTTC NBN box goes out and comes back on so it is the NBN connection.

 

So the connection is not usable. I'm using my phone as a hot spot right now.

 

What can I do?

5 REPLIES 5
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Moderator

Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
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I will reply ASAP on receipt of the above.
Regards
PeterW
My TPG app for IOS and Android - https://www.tpg.com.au/download

Highlighted
Level 1c

Hi Peter,

 
Thanks, I got the setup info you sent. However the equipment has been setup and working fine for about a week now and it does connect. Also, there are not other telecommunication devices connected in the house.
 
The issue is that the NBN device frequently (every frew minutes) disconnects. WIFI is stable.
 
Rob
Highlighted
Level 1c

Just to be clear ... I get a working connection for several minutes and it then drops out.

Highlighted
Level 1c

The problem has continued but not as frequent. Any thoughts?

Highlighted
Level 1c

Here is a sample of the log:

 

2020-04-23 15:41:54 [5] System: EWAN link up 1000 mbps
2020-04-23 15:41:54 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2020-04-23 15:41:56 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002e6c)]
2020-04-23 15:42:01 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002e6c)]
2020-04-23 15:42:11 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002e6c)]
2020-04-23 15:42:19 [5] System: EWAN link down
2020-04-23 15:42:24 [5] System: EWAN link up 1000 mbps
2020-04-23 15:42:25 [5] System: EWAN link down
2020-04-23 15:42:31 [3] PPP: ppp3 Timeout waiting for PADO packets
2020-04-23 15:42:31 [3] PPP: ppp3
2020-04-23 15:43:07 [5] System: EWAN link up 1000 mbps
2020-04-23 15:43:12 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002f66)]
2020-04-23 15:43:16 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002f66)]
2020-04-23 15:43:26 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002f66)]
2020-04-23 15:43:46 [3] PPP: ppp3 Timeout waiting for PADO packets
2020-04-23 15:43:46 [3] PPP: ppp3
2020-04-23 15:44:05 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003034)]
2020-04-23 15:44:09 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003034)]
2020-04-23 15:44:19 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003034)]
2020-04-23 15:44:39 [3] PPP: ppp3 Timeout waiting for PADO packets
2020-04-23 15:44:39 [3] PPP: ppp3
2020-04-23 15:44:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003102)]
2020-04-23 15:45:04 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003102)]
2020-04-23 15:45:14 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003102)]
2020-04-23 15:45:34 [3] PPP: ppp3 Timeout waiting for PADO packets
2020-04-23 15:45:34 [3] PPP: ppp3
2020-04-23 15:45:54 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003458)]
2020-04-23 15:45:59 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003458)]
2020-04-23 15:46:09 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00003458)]
2020-04-23 15:46:29 [3] PPP: ppp3 Timeout waiting for PADO packets
2020-04-23 15:46:29 [3] PPP: ppp3
2020-04-23 15:46:34 [5] System: EWAN link down
2020-04-23 15:46:39 [5] System: EWAN link up 1000 mbps
2020-04-23 15:46:43 [6] PPP: ppp3 sent [PADI Host-Uniq(0x0000352f)]
2020-04-23 15:46:43 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x1243a179>]
2020-04-23 15:46:43 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x6796e539>]
2020-04-23 15:46:43 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x6796e539>]
2020-04-23 15:46:43 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2020-04-23 15:46:43 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x1243a179>]