Frequent dropouts FTTB

[geoscapes]

Hi, 

We had FTTB installed about 4 weeks ago and everything was working fine. Now we are expericing dropouts. On 1st July we had constant dropouts throughout  the afternoon. In the morning of the 2nd we had one drop out and then OK the rest of the day. This morning again expereicing dropouts. 

Can you please contact me to resolve this issue. We had tried restarting the router and several occoasions which does not seem to fix the dropouts.

Thanks

[Riezl]

Hi @geoscapes, we're sorry to know that your connection is unstable and we'd like to help get to the bottom of this.

We have arranged a technical specialist to contact you between 11AM and 2PM NSW time today for assistance.

Should you have a preferred contact number and time, please send it via PM.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @geoscapes, we can see that our Technical Team has been in touch and discussed the concerns raised.

You were advised to hard reset the modem to see if this will resolve the drop outs issue.

Once done, please observe the connection and let us know if the issue persists so we can investigate further. Thank you.