URGENT!!!   I have contacted TPG several times over a new internet connection that was setup for our office last week. The internet is connected but we cannot browse or send emails. I have been through several rounds of troubleshooting with TPG over the last 3 days with no fix. This has been escalated by the engineering team but I have heard absolutely nothing.   I rang again this morning having been told someone will call me at somepoint. This is not good service and we urgently need a techniction to come out to our office to diagnose the problem. We are a small business and our NBN connection is crucial to our operation.    This should be a priority and we should be given exact times on when I will be receving phone calls and when a technician will be coming out to see us. This service is not good enough and I will be taking this to the ombdusman if someboday does not contact me today.    Ben  ... View more

Hi,   We are suffering more and more from frequent NBN dropouts. Now this is dropping out regulary through the day for minutes at a time and is very frustrating. This has got worse over the last few weeks.   Please can you resolve ASAP.    Thanks Ben  ... View more

We rest our modem this morning after dropouts over the last few days. That seems to have fixed that issue but now the VOIP phone is no longer working.   Can you please call to resolve. Thanks   ... View more

Hi,   We reset our modem yesterday after we were suffering frequent NBN dropouts. This seems to have fixed the Internet issue but now the phone has stopped working. We cannot dial in or out.    Please can you contact me ASAP to have this resolved. We need the phone line to be working as we use this for buiness calls.      ... View more

Hi,    We had FTTB installed about 4 weeks ago and everything was working fine. Now we are expericing dropouts. On 1st July we had constant dropouts throughout  the afternoon. In the morning of the 2nd we had one drop out and then OK the rest of the day. This morning again expereicing dropouts.    Can you please contact me to resolve this issue. We had tried restarting the router and several occoasions which does not seem to fix the dropouts.   Thanks ... View more