TPG Community

Get online support

Frequent dropouts of service

Level 1a

We have experienced frequent dropouts over the past two weeks.

This is continuing and can be as frequent as five or six times per hour lasting several minutes per break. 


I am aware that NBN installation people working in the district. They might have caused some disruption. 


Is this the case?

Can you let me know when we might have normal services resumed?


Hi @Davies,


Welcome to the community!


I'd love to help also, I'd like to know on which device(s) you experience this connection drop outs.


This may be an isolated case. I'd like to check your connection kindly, PM me your account details (Username/Customer ID or Contact number associated with the account)