TPG Community

Get online support

Frequent dropouts, unstable speed.

Level 1b

Hi there,

 

I'm just wondering if these issues can be rectified? Have tested with computer connected via cable into modem with the same results. Have unplugged cables and reconnected, have turned off and restarted modem, same results.

 

Thanks

 

Speed test results.

 

2 REPLIES 2
Level 1b

This has been happening for a couple of weeks, after previous stable connection for months. I get a few days with no problems and then a few days with these problems.

 

Thanks

Moderator

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  


Regards,
Peter