Game Ping

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Level 1c

@Shane 

Capture.JPG

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Moderator

Thank you @tanner,

 

We will have this raised to our Engineering Team for further handling and investigation. Expect an update via SMS or Phone call for the update within the next 24-48hrs. Let me know should you require further assistance.

 

Cheers!

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Moderator

Thank you @nollhome for sending me your details.

 

I ran an initial test to the service it shows no line fault.  We'll raised this to our Engineering Team for further handling and investigation. Expect an update via SMS or Phone call for the update within the next 24-48hrs. Let me know should you require further assistance.

 

Cheers!

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Moderator

Hi @tanner and @nollhome 

 

Our Engineering Team assessment found no line fault and congestion within our Network. We recommend to contact your game support to check if what causing latency issue in game.

 

However, if there is a chance you can send us a TRACERT result from other player connected to a different ISP we can use it for comparative testing from our Team.

Let us know should you require further assistance.

 

Cheers!