We're sorry to know that you'd like to cancel the service, @rachfarag. We have located an account using your community details, but we'd like to make sure that we got the right one.
Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.
To send a PM, please refer to this link: How do I private message (PM) in the community
Hi @rachfarag, thanks for providing the details via PM. We have arranged one of our account specialists to contact you between 2PM and 5PM NSW time today to address the concerns raised.
Let us know if we can be of further assistance. Thank you.
Hi @rachfarag, we can see that one of our account specialists has been in touch, but was unable to discuss the concerns raised.
Please provide us your most convenient time to receive a call so we can organise a callback. Thank you.