About internet connection

[Will]

Hi @juna12sh 

Welcome to the Community!

I was able to check your account using your community details. From what I gathered, it appears that your connection dropped 2:25PM AEST. Further tests showed a possible Exchange issue that Telstra needs to check.

I have escalated this issue to our Engineering Team for assistance. You will be contacted via SMS or phone call regarding the updates. Should you have additional questions or concerns, feel free to leave a comment.

Regards,

Will

[Will · Accepted solution]

Hi @juna12sh,

Your service has been restored. The technician has already repaired the fault at the exchange. Should you need further assistance, don't hesitate to leave a comment.

Cheers!