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Intermittent internet connection

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Level 1

My NBN internet connection intermittently drops out. Usually its absolutely fine, but now every few hours it will drop out for 5-30 minutes at a time. It seems to be getting worse. I've checked the TPG support pages, and can't see anything wrong with the modem. Any help would be much appreciated!

1 REPLY 1
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Moderator

Hi @pwiseman001 

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and it appears that you were able to reach our Tech team.

 

There's an ongoing outage within the NBN network that affects your service. There's no ETR that was provided, but their field technicians are already working in resolving the fault within the day.

 

Further updates will be given via SMS or phone call by our Outage monitoring team.

 

Should you require further assistance, please let us know.

 

BasilDV