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ADSL2+ Speed at half rate/slower

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Level 1c

Hi there, for the last few months adsl2 internet has been slowing down considerably. During the first few months of the plan I was achieving speeds of 900kbs-1mbs but something's switched and after some factory resets and isolation tests the speeds just keep getting gradually slower and slower. I am based in North-West Melbourne. Here's a recent take of my router stats:

 

  

                    Upstream     Downstream
Current Rate (Kbps) 766 | 3545
Max Rate (Kbps) 760 | 4356
SNR Margin (dB) 5.5 | 8.2
Line Attenuation (dB) 25.5 | 37
Errors (Pkts) 0 | 0

Here is a tpg speedtest result:

http://tpg.speedtestcustom.com/result/785fdd50-f94c-11e9-96f6-3990f073a33b

 

Any more info needed please let me know

11 REPLIES 11
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Moderator

Hi @hamish0404

 

Welcome to the Community!

 

For us to better understand what's affecting your connection speed, we need to check your account. We tried to pull up a record using your community details, but we're unable to find any match. Can you send us a PM with your customer ID or username together with your service address?

 

For your reference: How do I private message (PM) in the community

 

Regards,

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Moderator

Hi @hamish0404, thanks for providing the account details via PM. We have checked the status of your connection and we are detecting a possible line fault affecting the speed, but we'd like to make sure.

 

We'll be needing your help in performing further troubleshooting. Are you at home now?

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Level 1c
Yes at home.

Thanks
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Moderator

Is the modem directly connected to the telephone socket, no splitter? How many telephone sockets do you have?

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Level 1c
The modem was connected through a splitter, but connecting it straight into the wall socket also warrants the same speeds. There's another wall socket but it's optus branded, and I don't believe it worked last time I tried it. I'll try it again now.
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Moderator

Hi @hamish0404, please disconnect everything completely out of the telephone socket and let us know once done so we can run the test. We'll advise you when to reconnect it. Thank you.

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Level 1c
Yep, can't establish any connection through that socket.
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Level 1c
Everything disconnected.
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Moderator

Thanks @hamish0404. Please reconnect everything back to its original set up while we assess the test results.