Hi there, for the last few months adsl2 internet has been slowing down considerably. During the first few months of the plan I was achieving speeds of 900kbs-1mbs but something's switched and after some factory resets and isolation tests the speeds just keep getting gradually slower and slower. I am based in North-West Melbourne. Here's a recent take of my router stats:
Current Rate (Kbps) 766 | 3545
Max Rate (Kbps) 760 | 4356
SNR Margin (dB) 5.5 | 8.2
Line Attenuation (dB) 25.5 | 37
Errors (Pkts) 0 | 0
Here is a tpg speedtest result:
Any more info needed please let me know
Welcome to the Community!
For us to better understand what's affecting your connection speed, we need to check your account. We tried to pull up a record using your community details, but we're unable to find any match. Can you send us a PM with your customer ID or username together with your service address?
For your reference: How do I private message (PM) in the community
Hi @hamish0404, thanks for providing the account details via PM. We have checked the status of your connection and we are detecting a possible line fault affecting the speed, but we'd like to make sure.
We'll be needing your help in performing further troubleshooting. Are you at home now?