ADSL service cancellation

[rachfarag]

Please cancel my ADSL internet account effective immediately. This will mean we will no longer have any services with TPG. We are not in contract with TPG and therefore have been advised that no fees will apply. Do not delay this request as you will need to backdate the cancellation. I am pre-paid up until November.

[Riezl]

We're sorry to know that you'd like to cancel the service, @rachfarag. We have located an account using your community details, but we'd like to make sure that we got the right one.

Please PM us your TPG customer ID, username and complete address together with your best contact number and most convenient time to receive a call.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @rachfarag, thanks for providing the details via PM. We have arranged one of our account specialists to contact you between 2PM and 5PM NSW time today to address the concerns raised.

Let us know if we can be of further assistance. Thank you.

[Riezl]

Hi @rachfarag, we can see that one of our account specialists has been in touch, but was unable to discuss the concerns raised.

Please provide us your most convenient time to receive a call so we can organise a callback. Thank you.

[Will]

Hi @rachfarag,

Our records show that an Accounts Specialist was able to talk to you regarding your request. As discussed over the phone, please send the email to finalize your request.

Regards,

Will