Getting infrequent disconnects, ppp3 User request error

[lewisch16]

Getting ppp3 User request error followed by ppp3 LCP down, and internet disconnects briefly.

2023-07-04 15:18:36 [5] DHCPD: Send ACK to 192.168.1.105
2023-07-04 15:21:49 [5] DHCPD: Recv REQUEST from F62:92:36:05:6F
2023-07-04 15:21:49 [5] DHCPD: Send ACK to 192.168.1.105
2023-07-04 15:25:19 [5] DHCPD: Recv REQUEST from F6:51:AB:AB:75:66
2023-07-04 15:25:19 [5] DHCPD: Send ACK to 192.168.1.104
2023-07-04 15:26:53 [5] DHCPD: Recv REQUEST from F62:92:36:05:6F
2023-07-04 15:26:53 [5] DHCPD: Send ACK to 192.168.1.105
2023-07-04 15:30:43 [3] PPP: ppp3 User request
2023-07-04 15:30:43 [3] PPP: ppp3 LCP down
2023-07-04 15:30:43 [4] PPP: ppp3 LCP down
2023-07-04 15:30:43 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"]
2023-07-04 15:30:43 [6] PPP: ppp3 rcvd [LCP TermAck id=0x3]
2023-07-04 15:30:43 [3] PPP: ppp3 
2023-07-04 15:30:44 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2023-07-04 15:30:49 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00002877)]
2023-07-04 15:30:54 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00002877)]
2023-07-04 15:30:55 [3] PPP: ppp2 
2023-07-04 15:30:55 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00002a6e)]
2023-07-04 15:31:00 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00002a6e)]
2023-07-04 15:31:05 [6] PPP: ppp2 sent [PADI Host-Uniq(0x00002a6e)]
2023-07-04 15:31:06 [3] PPP: ppp2 
2023-07-04 15:31:06 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002b93)]
2023-07-04 15:31:06 [6] PPP: ppp3 rcvd  [PADO PeerMac(b0-c5-3c-cd-01-d4)]
2023-07-04 15:31:06 [6] PPP: ppp3 sent [PADR Host-Uniq(0x00002b93)]
2023-07-04 15:31:06 [6] PPP: ppp3 rcvd  [PADS SessionID(0x88b0)]
2023-07-04 15:31:06 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x8dea4836>]
2023-07-04 15:31:06 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0x66f28b2a>]
2023-07-04 15:31:06 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0x66f28b2a>]
2023-07-04 15:31:06 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2023-07-04 15:31:06 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x8dea4836>]
2023-07-04 15:31:06 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x8dea4836>]
2023-07-04 15:31:06 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x8dea4836]
2023-07-04 15:31:06 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="lewishardie16@gmail.com" password=<hidden>]
2023-07-04 15:31:06 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0x66f28b2a]
2023-07-04 15:31:09 [6] PPP: ppp3 sent [PAP AuthReq id=0x2 user="lewishardie16@gmail.com" password=<hidden>]
2023-07-04 15:31:11 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x2 ""]
2023-07-04 15:31:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2023-07-04 15:31:11 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.26.100>]
2023-07-04 15:31:11 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.26.100>]
2023-07-04 15:31:11 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 203.221.225.213> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2023-07-04 15:31:11 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 203.221.225.213> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2023-07-04 15:31:11 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 203.221.225.213> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160.36>]
2023-07-04 15:31:13 [5] VoIP: enable SIP stack due to intf(203.221.225.213) is up.
2023-07-04 15:34:01 [5] DHCPD: Recv REQUEST from F62:92:36:05:6F
2023-07-04 15:34:01 [5] DHCPD: Send ACK to 192.168.1.105
2023-07-04 15:34:32 [5] DHCPD: Recv REQUEST from F62:92:36:05:6F
2023-07-04 15:34:32 [5] DHCPD: Send ACK to 192.168.1.105
2023-07-04 15:35:27 [5] DHCPD: Recv REQUEST from F62:92:36:05:6F
2023-07-04 15:35:27 [5] DHCPD: Send ACK to 192.168.1.105

I need to fix this asap, attached are images of the log, apparently I couldnt add the log txt file?

[Ahra_G]

Hi @lewisch16, 

There are many factors we need to check when experiencing dropouts. Let's have a look at your service and run some tests. 

Please PM us with your TPG customer ID or username so we can assist. 

Thanks! 

Ahra_G