TPG Community

Get online support

HCF Internet Not Working for 5 DAY. Internet status keep dropping out.

Level 2

Hi TPG Support,


My chat was closed without support after 1 hour of wait so posting this on Community.

My HCF internet haven't worked for 5 days.

Internet Status is Disconnected per the modem..

It connects and drops out almost immediately. It sometimes works for a brief period at 4 AM in the morning.

I've powered off both the modem and the black box for a minute before turning back on.

Same issue.


Where do we go from here?



Level 2

There was a NBN Scheduled Maintenance soon a few days after my post and internet is working again.