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HCF Internet Not Working for 5 DAY. Internet status keep dropping out.

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Level 2

Hi TPG Support,

 

My chat was closed without support after 1 hour of wait so posting this on Community.

My HCF internet haven't worked for 5 days.

Internet Status is Disconnected per the modem..

It connects and drops out almost immediately. It sometimes works for a brief period at 4 AM in the morning.

I've powered off both the modem and the black box for a minute before turning back on.

Same issue.

 

Where do we go from here?

 

Thanks.

1 REPLY 1
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Level 2

There was a NBN Scheduled Maintenance soon a few days after my post and internet is working again.